Privacy Policy

Who we are

BlackGrove is a property management firm operating residential, commercial, and senior-housing properties in Quebec, with its office at 626 Victoria, Saint-Lambert (Québec). This policy covers the personal information we collect through this website and is governed by the Act respecting the protection of personal information in the private sector (Quebec), as amended by Law 25.

Person in charge of your information

We have designated a person responsible for the protection of personal information. For any question about this policy or your information, contact them at location@blackgrove.ca or by mail at BlackGrove, 626 Victoria, Saint-Lambert (Québec).

What we collect

We collect only what we need to answer you and run this site:

• What you send through the contact form: your name, email, the reason for your message, the property you're interested in (if any), and your message.
• Limited technical data — IP address, browser type, pages visited — recorded in our host's server logs for security and operation.
• A single strictly necessary cookie that remembers your language. We use no advertising or analytics cookies and do not track you across other sites.

Why we collect it

We use this information only to answer your inquiry and follow up about a rental, commercial space, or partnership; to manage our relationship with you; to keep the site secure and working; and to meet our legal obligations. We do not make decisions about you based solely on automated processing.

Consent

By sending us a message through this site, you consent to our collecting and using your information for these purposes. We collect no sensitive information here and won't use your information for a new purpose without your consent. You may withdraw your consent at any time by contacting the person in charge, subject to information we must keep by law.

Sharing and storage outside Québec

We never sell your personal information. We share it only with service providers acting on our behalf under contract — for email delivery, website hosting, and content management — strictly to operate this site. Some may store or process data outside Québec, including in the United States; before entrusting information to them we assess the protection it receives and put contractual safeguards in place, as Quebec law requires. We may also disclose information where the law requires it.

Retention and security

We keep your information only as long as needed for the purposes above or as required by law, then securely destroy or anonymize it. We protect it with reasonable safeguards, including encrypted connections (HTTPS) and access limited to those who need it.

Your rights

Under Quebec law, regarding the information we hold about you, you may:

• access it;
• have it corrected if it is inaccurate, incomplete, or outdated;
• withdraw your consent to its use;
• ask us to stop disseminating it or to de-index it, where the law allows;
• receive the computerized information you gave us in a structured, commonly used format (portability).

To exercise a right, contact the person in charge at location@blackgrove.ca; we respond within 30 days. If you are not satisfied, you may file a complaint with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).

Changes to this policy

We may update this policy from time to time. The date at the top shows the last revision, and any significant change will appear here.